Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Products/Services Questions

Technical Questions

Contact Questions

1. General Questions

We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.

2. Returns and Exchanges

Returns Policy
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases. Returns that are made from 31-60 days after purchase are eligible for online credit (if returned to us by mail) or store credit (if returned in-store). In order to complete the return, you must have a proof of purchase.
Please review our return, refund, and exchange policies below for purchases made on Sephora.com, purchases of Sephora items on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube and Facebook), purchases made in Sephora stores and Instacart, Doordash or Shipt orders. Products must be returned in new or gently used condition. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora in all instances. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. All returns are subject to validation and approval at Sephora’s discretion. If a return is not approved by Sephora for any reason, the item may not be returned to you. We may ask you for a driver’s license or government ID to verify your identity.

3. Happy cards

Happy Cards are a type of prepaid card with multiple categories. These prepaid cards give customers more choice and flexibility with no fee.

We have partnered with Happy Cards, and is featured on the Happy Teen, Happy Lady, and Happy Her prepaid cards. These prepaid cards are redeemable at all Sephora locations in the US and online.
How to Use Online and Check the Balance:
To make an online purchase:
  1. Select CREDIT as the payment method.
  2. Enter the 16-Digit Card number located on the back of the Happy Card in the credit card field. Do not enter the 16-Digit Card number into the gift card field.
  3. If prompted for a billing address, enter your shipping address.
  4. If the purchase is larger than the balance, you will need to use a Gift Card or eGift Card to pay the remaining balance. You can then use the Happy Card in the Credit Card section of payment method and a Gift Card in the Gift Card section of payment method
  • The Card is redeemable only at the merchants whose logos appear on the front of the Card.
  • There are no fees.
  • To check the balance call 855-606-3494.
  • The funds on these gift cards do not expire, but if the valid thru date on the gift card has passed, call 855-606-3494 for a replacement card mailed at no cost.
  • These cards cannot be replaced if lost or stolen. Treat them as you would cash.



1. Products

Can it be connected to an iPhone or iPad?
Sure. 1. On F4-B, go to Settings - Wi-Fi settings, a QR code appears, scan to download the APP; 2. Turn on F-B Wi-Fi; 3. Phone connects to Wi-Fi; endoscope live footage shows on the phone; works with iOS and Android; 4. Due to Wi-Fi transmission limits, image quality is VGA only; when starting Wi-Fi video transmission, the main unit's buttons may not work; press and hold [Down] to quickly turn off Wi-Fi.
Every time i connect the endoscope to your iPhone, it will ask whether to “trust the accessory”.
For version A of the endoscope, you can choose to trust or not trust when connecting to an iPhone. If you choose to trust, you need to enter your phone password. This is a security mechanism of the iOS system that we can't modify.
Can F405B output video to a PC in some way?
1. The F4-B cannot be connected to a PC for use as an external camera.
2. It can be connected to a computer via a data cable for use as a card reader.
Can it be connected to an iPhone or iPad?
Sure. 1. On F4-B, go to Settings - Wi-Fi settings, a QR code appears, scan to download the APP; 2. Turn on F-B Wi-Fi; 3. Phone connects to Wi-Fi; endoscope live footage shows on the phone; works with iOS and Android; 4. Due to Wi-Fi transmission limits, image quality is VGA only; when starting Wi-Fi video transmission, the main unit's buttons may not work; press and hold [Down] to quickly turn off Wi-Fi.

2. Beauty services

How long is the warranty for your products?
The warranty period for our endoscopes is one year.
Order Statuses:
Order Submitted - "Placed" Once you have placed your order on Sephora and your credit card has been authorized, your order status will appear as "Placed."

Canceling or Modifying an Order

Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. To check the status of an order, check the Order Details page.

Call us

Tel:+86 19925414237
Representatives or Beauty Advisors are available: 

MON-FRI: 5am to 9pm PT 
SAT-SUN: 6am to 9pm PT

Chat with us

Representatives and Beauty Advisors are available: MON-SUN: 5am - 9pm PT
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